This customer journey map outlines the steps a customer takes when engaging with a business. It is designed to help businesses better understand their customers' needs and provide an improved customer experience. The map includes the customer's journey from the initial contact to the final purchase, as well as any post-p
From Wikipedia
Customer experience (CX) refers to the cognitive, emotional, sensory, and behavioral responses of a customer during all stages of interaction with a product or service, including pre-purchase, consumption, and post-purchase.