This course will teach you the basics of computer troubleshooting. You will learn how to identify common computer issues, diagnose the problem, and resolve the issue. You will also learn how to use basic tools to troubleshoot hardware and software issues. By the end of this course, you will
Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause often involves a process of elimination to systematically rule out potential issues. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. A strategy is an organized set of activities expressing a plausible way of achieving a goal. Strategies should not be viewed as algorithms, inflexibly followed to solutions. Problem solvers behave opportunistically, adjusting activities within a strategy and changing strategies and tactics in response to information and ideas.