This course will teach you the fundamentals of providing excellent customer service. You will learn how to effectively communicate with customers, handle customer complaints, and provide helpful solutions. You will also learn how to build customer relationships and create a positive customer experience. By the end of the course, you will have
From Wikipedia
Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By using data-driven insights, CRM often involves dedicated information systems that help store and analyze customer data, support communication, and coordinate sales, marketing, and service activities.