The original SaaS — still the dominant CRM with Sales Cloud, Service Cloud, and Agentforce (their 2024 AI agent platform). The CRM many enterprises cannot leave.
From Wikipedia
Salesforce, Inc., is an American cloud-based software company headquartered in San Francisco, California. It is primarily known for its customer relationship management software and related applications which it delivers through a software as a service subscription business model. It also provides software for sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, agentic AI, and application development.