Online Business Process Improvement
This course will provide an overview of the fundamentals of online business process improvement. Topics covered will include understanding the importance of process improvement, identifying areas for improvement, developing a plan for improvement, and implementing and monitoring the changes. Participants will learn how to use various tools and techniques to analyze and improve
A business process, business method, or business function is a collection of related, structured activities or tasks performed by people or equipment in which a specific sequence produces a service or product for a particular customer or customers. Business processes occur at all organizational levels and may or may not be visible to the customers. A business process may often be visualized (modeled) as a flowchart of a sequence of activities with interleaving decision points or as a process matrix of a sequence of activities with relevance rules based on data in the process. The benefits of using business processes include improved customer satisfaction and improved agility for reacting to rapid market change. Process-oriented organizations break down the barriers of structural departments and try to avoid functional silos.