This guide provides a comprehensive overview of the customer service tools and strategies available through Zendesk. It covers the basics of customer service, how to use Zendesk to provide better customer service, and how to optimize your customer service operations. It
From Wikipedia
Zendesk, Inc. is an American company that provides software-as-a-service (SaaS) products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007 and is headquartered in San Francisco, California, United States. Zendesk raised about $86 million in venture capital investments before going public in 2014.